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ePlanet Brokers announced the award win in a statement published on its website, noting that the title was conferred on the first day of Forex Expo Dubai 2026 at the Dubai World Trade Centre. The company described the accolade as validation of its work across trading infrastructure, partner networks, multilingual support and a sharpened emphasis on measurable performance data. According to the announcement, the award arrives after the firm expanded its introducing broker relationships throughout the MENA region while maintaining a clear priority on building long-term trader trust.
Figures from ePlanet Brokers’ H1 2026 Transparency Report show the KYC approval rate rose to 88 percent from 71 percent in the second half of 2025, with the automated verification process averaging under 30 seconds. The same document places the deposit success rate at 99 percent, an increase from approximately 95 percent in the preceding period, while average deposit processing time stood at roughly one minute. These metrics form part of a broader disclosure that also identifies common reasons for delays, such as incomplete documentation or image quality issues, to give clients a fuller operational picture.
The transparency report further indicates that withdrawal success exceeded 95 percent in the first six months of 2026 compared with about 90 percent previously, with internal processing times shortened to approximately eight minutes. Order execution reached a 99.9 percent success rate against roughly 98 percent in the prior half, and average execution speed improved to 110 milliseconds from around 150 milliseconds. Customer support first-response time fell to 181 seconds on average from 248 seconds, while formal complaints accounted for 0.2 percent of active clients, down from 0.3 percent, with a resolution rate above 99 percent.
ePlanet Brokers operates through ePlanet Brokers LTD, incorporated in the Comoros Union under registration HY00923038, and has added Nebula Ventures Ltd in Vanuatu, which holds a licence from the Vanuatu Financial Services Commission to provide financial dealer services. The dual-entity structure supports the brokerage’s regional growth plans and regulatory compliance as it extends services to eligible jurisdictions. The company does not offer services to residents of the European Union or jurisdictions on specified sanctions lists.
In its statement, ePlanet Brokers outlined plans to evolve its introducing broker ecosystem beyond traditional client-introduction models by launching initiatives such as ePlanet Gravity to assist partners with personal branding, content creation and local market development. The firm intends to deepen relationships across the MENA region through enhanced training, marketing resources and community-building tools for IBs that are themselves developing independent businesses. This strategy aligns with observed shifts in the sector where many introducing brokers now cultivate their own audiences and require more comprehensive operational backing.
The Forex Expo Dubai 2026 drew brokers, traders, fintech firms and industry professionals to the Dubai World Trade Centre for two days of networking and discussion in late September. ePlanet Brokers used the platform to hold meetings with partners, conduct speaking sessions on the modern IB model and present its latest developments directly to attendees. The event provided the setting for the award presentation and allowed the company to gauge interest in its expanded service offerings amid growing demand for transparent execution and reliable client support across online trading markets.
